FAQ

1.Who are we?

We are Shenzhen Yunxiang Power Tech Co., Ltd., based in Shenzhen, China— a professional provider of smart home electrical devices, focusing on smart plugs and smart switches. With over a decade of experience in the electrical technology industry, we combine our expertise in power management with smart home innovation to deliver user-friendly, safe, and energy-efficient products.

Originally rooted in power grid solutions, we’ve extended our technical strengths to the smart home sector, developing devices that blend reliable electrical performance with modern connectivity (e.g., Wi-Fi, Bluetooth). Our smart plugs and switches are designed for global users—whether for home, office, or rental spaces—with features like remote control, energy monitoring, and voice compatibility (e.g., Alexa, Google Assistant).

Today, we’re expanding our presence across markets (including Southeast Asia, North America, and Europe), bringing practical smart home solutions to households worldwide. Our mission is to make daily life more convenient, energy-saving, and intelligent through accessible, high-quality smart electrical devices.

                     

2. How can we guarantee quality?


  • We provide pre-production samples of smart plugs/switches for your validation before mass production;
  • Every batch of products undergoes strict final inspection (including function tests, safety checks, and durability trials) before shipment.

3. What can you buy from us?


Procurement products include: smart plugs (Wi-Fi/Bluetooth), smart switches (touch/voice-controlled), smart power strips, and customizable smart home electrical solutions (e.g., tailored functions for rental/elderly scenarios).

4. Why should you buy from us not from other suppliers?


  • We combine 10+ years of electrical technology expertise with smart home innovation—ensuring our plugs/switches are both safe (compliant with global standards) and user-friendly;
  • We offer flexible customization (e.g., local plug standards, function adjustments) to fit different market needs;
  • Our products balance cost-effectiveness with practical features (energy monitoring, remote control) that directly solve daily life pain points.

5. What services can we provide?


  • Accepted Delivery Terms: FOB,CIF,EXW,DDP,Express Delivery;
  • Accepted Payment Currency:USD,EUR,CAD,AUD,HKD,GBP,CNY;
  • Accepted Payment Type: T/T,L/C,Credit Card,PayPal,Western Union;
  • Additional Services: Customized packaging, product function tuning, after-sales technical support for smart home devices.